Email verification accuracy and every other question we get asked
Ordered by what actually stops people from clicking. If your question is not here, write to [email protected] and we answer it.
How accurate is the verification
We report what each row rests on rather than one accuracy number. A confirmed row was published by the company on its own website, and the row links to the page. A valid row passed the syntax check, has a domain that accepts mail, and is not disposable or a likely typo. We do not test the individual mailbox on the receiving server, so a valid row can still belong to someone who has left.
Do you check the mailbox on the mail server
No. We do not run SMTP mailbox checks, so we do not detect catch-all domains either. A catch-all server accepts mail for every address on a domain, which is why even a mailbox check cannot settle those rows. Our proof is the company's own website plus the domain and address checks. For a mailbox level check before a large send, run your export through a dedicated verifier as well.
Why do two tools give different answers for the same address
Because they ask different questions and interpret the answers differently. Some run a mailbox check at the receiving server and some stop at the MX record, as we do. We report each check separately, so when you compare results you can see which check produced the difference.
Does verification send an email to the person
No. Verification reads the domain records and the public pages of the company and never contacts the mailbox itself, so the person on the other end sees nothing and receives nothing.
Do I pay for an address you could not verify
No. Only verified finds count against your monthly limit. A pattern guess, an address that fails a check, a suppressed address and a duplicate all cost nothing.
Are there credits or top ups
No. Every plan is a subscription with a monthly limit. There are no credit packs and no per unit overage. Your monthly limit renews with the billing period and unused volume does not roll over.
What happens if I reach my monthly limit
You keep your results and the finds above your limit count against the next period, up to one more month of your limit, after which searches pause until the next period starts, or you move up a plan and the new limit applies straight away. There are no credit packs to buy and no per unit overage to approve.
Can I cancel
Yes, at any time, from inside the account. Access runs to the end of the period you already paid for and nothing renews after that.
Can I try it before I subscribe
Yes, with a free trial and no card. Create your account with your work address and the six digit code we email you, and your workspace opens with a one time trial of 15 searches and up to 10 confirmed addresses. When you want bulk jobs, exports, seats or CRM export, pick one of the paid plans in the pricing table.
Where does the data come from and is it legal to use
We work with business contact data: addresses published or inferable for a named person in a named professional role at a named company, processed on the basis of legitimate interests in business to business communication. We do not profile private individuals and we do not run reverse lookups on personal addresses. The security page sets out the scope, the basis and the controls.
How do you handle a GDPR request
A person writes to [email protected] about an address that belongs to them and we act within one month. Erasure is permanent: the address goes on a suppression list so it is never returned again, to you or to any other customer.
Do you sell or share the lists I build
No. Your searches, your lists and your exports belong to your account. We do not sell them, we do not share them with other customers and we do not use them as a data source for anyone else.
Can I import a list I already have
Yes. Upload a CSV of addresses to verify them, or a CSV of names and domains to find the addresses first. Deduplication and your suppression list run before any check, so you never pay to process the same address twice.
Which CRMs does it export to
HubSpot, Pipedrive and Salesforce natively from the Growth plan upward, and CSV on every plan. Your original columns come back attached to the exported rows.
Is there an API
Yes. The REST API and webhooks for finding and verification are included from the Scale plan upward. The endpoints, the response shape and the rate limit behaviour are on the email verifier API page.
How many people can use one account
Starter includes 2 seats, Growth includes 10, and Scale includes unlimited seats. Seats are not priced per user on any plan.
Do you have a browser extension
No. You work from the site, from a CSV or from the API. Anything that reads a logged in session on another service creates a risk for your own account there, and we would rather not put you in that position.