Terms of service
These terms govern your use of EmailExtractor at emailextractor.ai. By creating an account you agree to them. Last updated 1 October 2026.
What the service is
EmailExtractor finds work email addresses from a name and a company domain or from a company domain alone, checks email addresses (syntax, domain and mail records, disposable domains, typos and whether the company published the address), and exports the results. The service is provided as it is described on this site at the time you subscribe.
Your account
- You need a confirmed email address to hold an account.
- You are responsible for what happens under your account and for keeping your credentials and API tokens secret.
- Seats are included in your plan and are for named people in your organisation. Sharing one login across a team is not a substitute for seats.
- We may suspend an account that is being used in a way these terms prohibit, and we tell you why.
Plans
Every plan is a subscription. There are no one off purchases, no credit packs and no pay as you go pricing on this service.
- Plans are billed monthly or yearly in advance, in United States dollars, by card.
- A subscription renews automatically at the end of each period until you cancel it.
- Prices are the ones shown on the pricing page at the time you subscribe.
Monthly limits
Your plan includes a number of verified finds each month. Only a verified result counts against that number. A verified result is an address the company published on its own website, or an address you brought that passes every check we run (valid syntax, a domain that accepts mail, not disposable and not a likely typo). A pattern guess, an address that fails a check, a suppressed address and a duplicate do not count.
Your limit renews with your billing period. Unused volume within a period does not carry over and does not convert into a refund.
Renewals and failed payments. Your subscription renews automatically until you cancel it. When a new billing period begins, access for that whole period is granted and the payment for it is due. If the charge does not go through, the payment remains due and we retry it. Cancelling after a new period has begun only switches off later renewals; it does not cancel the payment for the period that has already started. Such a renewal charge is not refundable, and your access continues until the end of that paid period. The fee is for access to the service for the period, not for using it, so not having used the service is not a ground for a refund.
Changing and cancelling
- You can change plan at any time from inside the account. Moving up starts a new billing period from the day of the change, and the card pays the new plan price minus the credit for the unused time of the old plan. Moving down credits the unused time, and is available once your verified finds from the last 30 days fit inside the lower plan limit.
- You can cancel at any time. Access continues to the end of the period you have already paid for, and nothing renews after that.
- We do not charge a cancellation fee and we do not require notice.
What you may not do with the results
This matters more here than on most services, because the output is contact data about real people.
You are the sender. The legal responsibility for what you send, to whom, and under which regime, is yours.
- Do not send unsolicited bulk mail in breach of the law that applies to you or to the recipient.
- Do not use the results to contact private individuals about non business matters.
- Do not resell raw results as a data product, or republish them as a public directory.
- Do not upload lists you have no lawful basis to process.
- Do not attempt to identify private individuals, build profiles of them or combine our output with data that does so.
- Do not circumvent the limits of your plan, share API tokens outside your organisation or run automated access outside the published rate limits.
- Honour the suppression list. An address we tell you is suppressed must not be contacted through data obtained here.
Your data
Lists you upload and results you generate belong to you. We process them to run the service, we do not sell them and we do not share them with other customers. Deleting your account removes them, subject to the retention rules in the privacy policy.
Our data and the service
The software, the index, the interface and the documentation are ours and stay ours. Your subscription grants a right to use the service, not a right to its underlying data as an asset.
Data protection
Where we process data on your instruction we act as processor and process it only to provide the service to you. The full description is in the privacy policy and the controls are on the security page.
Availability
We aim to keep the service available at all times, and we perform maintenance with as little interruption as we can. The service is provided without an uptime guarantee.
What we do not warrant
Verification reports what we could establish at the time of the check: the syntax, the domain and its mail records, and whether the company published the address. We do not test individual mailboxes on the receiving mail server, so a mailbox can be closed while its domain still accepts mail. We do not warrant that every address returned will accept mail, and we do not warrant any commercial outcome from your campaigns.
Liability
To the extent the law allows, our total liability under these terms in any twelve month period is limited to the amount you paid us in that period. We are not liable for lost profits, lost pipeline, loss of sender reputation or indirect losses.
Changes to these terms
We may update these terms. If a change materially affects your rights we tell account holders by email before it takes effect, and continuing to use the service after that date means you accept the new terms.
Governing rules and contact
These terms are governed by the law of the place where the operator is established, and any dispute goes to the courts of that place. Questions about these terms go to [email protected].